Type 2 diabetes — lifestyle change ambivalence
Primary care nurse or diabetes specialist nurse seeing a patient three months after diagnosis. HbA1c hasn't improved. The patient is engaged but ambivalent about diet and activity changes.
Client opens
"I know I'm supposed to cut down on the sugar and walk more. I get it. I just — I don't know. I work all day, I'm knackered, and the only thing that helps me wind down is a glass of wine and something sweet. I've tried before. It never sticks."
MI-adherent response
"It sounds exhausting — long days, and the wind-down ritual at the end of them is one of the few things that actually helps. And underneath that, you've got this quiet worry that whatever you try won't last. (reflect) What's mattered to you about your health in the past, even briefly?" (open question pulling for change talk)
Common pitfall
The righting reflex pushes you to list reasons why diet matters and what they should do — "have you tried sugar-free chocolate?" The patient already knows. Telling them activates the part of them defending the wine and chocolate, not the part wanting to change.